Pspeaches aims to make returns and exchanges simple for customers. If you’re unsatisfied with a purchase, you may return it within 7 days of receiving your order, following the steps below. Refunds are processed back to the original payment method within 7-12 working days of receiving the return.
Return Requirements:
- Condition of Apparel: Items must be in original condition—unworn, unwashed, unaltered, and with tags attached.
- Return Exclusions: Returns will not be accepted for:
- Items damaged due to improper care as per the Wash Care label.
- Purchases from partner stores or other marketplaces.
- Refund Policy: Refunds may be declined if an item doesn’t meet return criteria. For purchases with a promo code, its value is proportionally distributed across item prices. Return Instructions: To initiate a return:
- Go to the Customer Service section on the Pspeaches website.
- Click on "Return Orders" fill out the necessary details, and create a return request. Returns are typically picked up from the original delivery address within 2-4 business days.
- Securely pack your item in the original packaging, removing any prior labels, and hand it to the courier on the scheduled date. If the first attempt is missed, a second attempt will be made on the next business day. After the second missed attempt, the return request will be cancelled.
Upon receipt of your return, Pspeaches will verify it meets return requirements. Approved returns are refunded within 7-12 working days. If not approved, Customer Care will reach out to discuss.
Refunds
Refunds will be credited to the original payment method within 7-12 working days, depending on the issuing bank. Please note that refunds are not provided in cash or checks. For COD orders, refunds will be credited either to the Pspeaches Wallet or the bank account provided by the customer. Refunds credited to the Pspeaches Wallet will remain valid for one year.
Items Damaged During Shipment: If you receive a damaged item, contact Customer Care within 24 hours. Follow return instructions, and Pspeaches will assess and validate your claim. Approved claims are fully refunded.
Payment Terms
Accepted payment methods include India-issued debit and credit cards, net banking, mobile wallets, COD, and UPI. Payment is collected at the time of order placement. Pspeaches may contact customers for additional information if any payment issues arise.
Payment Security
Pspeaches values security and uses SSL encryption to protect all sensitive data. If you suspect unauthorized charges due to a purchase on Pspeaches .com, notify your bank or credit card provider. Pspeaches will never request sensitive information via email; if you receive such a request, contact Customer Care.
Pricing
Displayed prices include GST but exclude delivery charges.