Faq

We recommend you register to shop at www.Pspeaches.com. You can also purchase using your social login or through guest login. However, once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address or Phone number) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account

Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Rest assured, your data will remain secure with us.

We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All your personal information, including your credit card number, is encrypted by SSL while you are placing the order

SSL encrypts your order information to avoid the decoding of that information by anyone other than www.Pspeaches.com. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".

We endeavour to make every transaction you make at www.Pspeaches.com 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at www.Pspeaches.com.

*SSL available only if you make payment through our payment gateway

There are no charges for registration on www.Pspeaches.com

Click on ‘Forgot Password’ option available on the Sign in/Register page and a link to re-set your password will be mailed to your registered email id.

Yes, you can edit your personal information in the "My Account" section.

Debit Card, Credit Card, Net Banking, Payment Wallets & UPI

Order Placed/Received: This email informs you that www.Pspeaches.com has received your orders and will process it as soon as possible.

Order Processed: This email confirms www.Pspeaches.com has processed your order.

Order Shipped/Dispatched: This email confirms that www.Pspeaches.com has delivered/shipped the order to your shipping address.

If an item is missing, please contact our Customer Care team with the order number and the missing item's name and number Also Share an unpackaging Video or images. We will resolve the issue for you as quickly as we can.

We want to sort out any issues with faulty items straightaway

As soon as you discover a fault, please contact our Customer Care team with:

• The order number
• The faulty item's name and number
• A description of the fault
• An image where the fault can be seen clearly
• We'll get back to you as soon as we can.

We want to sort out any issues with incorrect items straight away. Please contact our Customer Care team with your order number and the incorrect item's name and product number. We'll get back to you as soon as we can.

Once you return a product, your refund will be processed in 7 - 12 working days from the date of receipt of your returned product in the store depending on the payment mode you chose.

We are responsible for what we sell. If you are not completely satisfied with your purchase, you can return the items to us within 7 days of delivery to get a 100% refund if the product meets our Returns Policy (items are in their original condition, where the item is unworn, unwashed, without alterations and has all tags attached.)

We are unable to provide returns under following circumstances:

Products that are damaged due to negligence towards Wash Care instructions not being followed as per wash care label
Products that are purchased from outside India
Undergarments, accessories & Grooming products
Pspeaches.com reserves the right to deny refund if the item does not meet its Returns Policy guidelines. We guarantee our merchandise to be free of manufacturing defects. If you receive a damaged or defective item, or your item proves to be defective in workmanship or materials within 7 days with normal wear (excluding stains), we will always accept the item for assessment and provide a refund if validated as faulty.

You can raise a Return Request for your item by following the steps below:

Tap on ‘Order History’ under ‘My Orders’
Choose the item to be Returned
Enter details requested and create a return request
Returns are typically picked up from the original delivery address within two business days. Please ensure your package is ready to be picked up. Securely pack your return items the original packaging, making sure any old packing labels are removed or covered and the package is sealed.

Hand over the parcel to our shipping partner.

If you miss your return pickup, one more attempt will be made to pick up your return package on the following business day. After the second failed attempt, the return request will be cancelled

As soon as we receive your return, we will proceed with the returns check and validation. Once the return has been approved, we will notify you by email and your refund will be credited within 7-12 working days. If you return is not approved, a member of our Customer Care team will be in touch.

There is no option to return multiple products with a single click on our website. Each product has to be returned individually as per the steps given below. However, based on the time at which you place the return request, we might send our executive to pick up all the returned products in one lot.

You can create a Return Request in three simple steps:

• Tap on ‘Order History’ under ‘My Orders’
• Choose the item to be Returned
• Enter details requested and create a return request

Yes, as long as your pickup address is the same as your delivery address.

Your return request may be declined due to the following reasons:

• Original tags are removed from the product
• Product is stained, damaged or torn
• Product is used or washed
  Free products or accessories along with the original products are missing.

Return pickup of your product might fail if the return pickup executive was unable to locate your address or if no one was available at the address to hand over the product. Usually in such circumstances the executive will try to reach you on your mobile number.

Once you return a product, your refund will be processed in 7 - 12 working days from the date of receipt of your returned product in the store depending on the payment mode you chose.

Cancellation is not allowed post placing an order. Incase for any critical issue, cancellation is needed please get in touch with our care team Customer Care team to cancel your order. If the order is not dispatched, we will cancel the same. You can return your order to us once you've received it.

Once you return a product, your refund will be processed in 7 - 12 working days from the date of receipt of your returned product in the store depending on the payment mode you chose.

Once you refund a product, your refund will be processed in 7 - 12 working days from the date of receipt of your returned product in the store depending on the payment mode you chose.

We make our best efforts to ship each item in your order within 3 - 7 working days of the order confirmation date. However, in some cases, we may take longer, up to 21 working days, to ship the order as we may have to procure it from some other stores or our suppliers. In the unlikely event that we are not able to ship your order completely within the stipulated time, we shall inform you about the same.

The shipping rate for Cash on Delivery is 99.

There is no shipping cost for prepaid orders; we offer free shipping on them.

No. At this point, Pspeaches delivers products only within India.

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.

ActifClub is a loyalty program for Pspeaches offline Stores customers.

In ActifClub, we reward our loyal customers with Reward Points on the products purchased. Additionally, we also run special offers & promotions.

The membership is absolutely free. There is no joining fee.
Member can join even without any purchase.

You should get the points credited to your account within 48 hours.
If you don’t get them please call us with your bill and tell us your bill number.

One Point is equivalent to Indian Rupee 1.

• You can collect points only by shopping at the Exclusive Pspeaches stores.
• All purchases shall be eligible for points on transaction basis.
• Purchases up to Rs 4,999/- Cult member will earn 1% of the bill amount.
• Purchases from Rs 5,000/- to Rs 9,999/- you will earn 2% of the bill amount.
• Purchases from Rs 10,000 & above you will earn 3% of the bill amount.
• EOS sales shall get you a 1% of the bill amount.
• Milestone bonus of 250 points credited when cumulative purchase touches Rs 20,000 (fresh & EOS combined) within 6 months of enrolment.
• Referrals – you will get 100 bonus points on every successful referral making a purchase.

You can redeem the points at Pspeaches store on your next purchase.

You can check it whenever you go to any of our store or else you can mail us a href="mailto:costumercare@pspeaches.com">costumercare@pspeaches.com</a>

Just scan your bill and email us at wish@easyrewardz.com Points would be then credited to your account within 2 working days.